Electric grooming tools are personal items, so our policy is precise about what’s covered — and generous where it counts.
12-month warranty
Every device we sell is covered for 12 months from delivery against manufacturing defects: motor failure, charging faults, dead batteries, broken switches — anything that stops the device working as intended under normal use. If it fails, we’ll replace it or refund you, your choice. We may ask for a short video or photo of the fault; we won’t ask you to post the item back at your own cost for a warranty claim.
The warranty doesn’t cover normal wear (dulling foils/blades), physical damage from drops or water ingress on non-waterproof models, or lost accessories.
30-day returns
Unopened items: return any unopened product within 30 days of delivery for a full refund — no restocking fee. You cover return postage.
Opened items: for hygiene reasons we can’t resell a used shaver or trimmer, so we can’t accept change-of-mind returns once a device has been used. If the device is faulty, that’s a warranty claim (above) and it’s fully on us.
Wrong or damaged item received: we fix our mistakes at no cost to you — replacement or full refund, including any postage.
Cancellations
Email us within 12 hours of ordering and we’ll cancel and refund in full, as long as the order hasn’t shipped.
How to start a claim or return
- Email support@triptrike.com with your order number.
- Describe the issue; for faults or damage, attach a photo or short video.
- We reply within 24–48 hours (business days) with next steps.
- Approved refunds reach your original payment method within 5–10 business days.
In short: 12 months on defects — replaced or refunded. 30 days on unopened returns. Used items can’t be returned for change of mind, but faults are always covered. No restocking fees, ever.