Contact information

Last updated: August 4, 2026

TripTrike store

Trading name: TripTrike
Legal operator: Apex Meridian Group LLC
Website: https://triptrike.com

Customer support

Email: support@triptrike.com
Contact form: https://triptrike.com/pages/contact

Email support is monitored on business days. We aim to reply within 1–2 business days.

Business address

555 Capitol Mall, Suite 220, Sacramento, CA 95814, United States

This is a business contact address. It is not automatically an authorized return destination. Contact support before sending any product.

Order questions

Include the order number and the email address used at checkout. For a damaged, defective, or incorrect item, include clear photos of the product, packaging, and shipping label when available.

Customer account help

Customer accounts use secure email-based authentication. If sign-in returns to the starting page, confirm that the same email address is being used and that the latest sign-in link is opened in the same browser. If the problem continues, contact support and include a screenshot without passwords or payment details.

Returns and shipping

Review the Return and Refund Policy and Shipping Policy. Contact us before sending a return so we can provide the correct authorization and destination.

Payment security

Checkout is hosted and processed by Shopify and the selected payment provider. Do not send full card numbers, passwords, or one-time authentication codes by email or through the contact form.