Shipping policy

Last updated: August 6, 2026

This Shipping Policy applies to orders placed on triptrike.com. It explains where orders ship from, the destinations currently enabled in Shopify, processing time, shipping charges, delivery estimates, tracking, and how to report a delivery problem.

Shipping summary

  • Fulfillment origin: TripTrike's configured Shop location in Vietnam.
  • Active destinations: United States and Vietnam, subject to an available option at Shopify checkout.
  • Order processing: Usually 1–2 business days after payment confirmation.
  • United States shipping: International flat rate, currently $19.03 USD at Shopify checkout.
  • Vietnam shipping: Standard ₫192,000 or Fast ₫408,000.
  • Free shipping: Not currently offered unless Shopify checkout expressly displays a free option for the order.

Where we ship

TripTrike currently has active Shopify markets for the United States and Vietnam. We accept an order only when Shopify checkout returns a shipping option for the complete delivery address. For United States addresses—including Alaska, Hawaii, U.S. territories, APO/FPO, and P.O. boxes—availability is determined by checkout. If no shipping option appears, we cannot accept delivery to that address at that time.

Other countries may appear in a Shopify shipping zone but are not currently enabled for sale unless they are added to an active market. Do not assume we ship to a country solely because it appears in a currency or country selector.

Processing time

Orders are usually prepared within 1–2 business days after payment confirmation and any required order verification. Business days exclude weekends and public holidays observed by the fulfillment location. We do not promise same-day fulfillment. Processing time is separate from carrier transit time.

High-volume periods, payment review, address verification, inventory reconciliation, or other exceptional circumstances can extend processing. If a material delay prevents normal processing, we will use the contact information supplied with the order when reasonably possible.

Shipping options and cost

  • United States — International: one flat rate, currently $19.03 USD. Shopify derives this from the store's ₫500,000 international base rate, so the displayed USD amount can change when Shopify's currency conversion changes. No guaranteed U.S. transit-time range is currently attached to this rate.
  • Vietnam — Standard (Tiêu chuẩn): ₫192,000; configured transit estimate 3–5 business days.
  • Vietnam — Fast (Nhanh): ₫408,000; configured transit estimate 1–2 business days.

Delivery estimates

The shipping service, charge, currency, and any delivery estimate shown in Shopify checkout immediately before payment are the current and controlling quote for that order. A delivery estimate is not a guaranteed arrival date. For United States orders, the carrier or tracking notice may provide an estimate after dispatch because the current International rate does not contain a fixed transit-time promise.

Tracking

When tracking is available, it is sent to the email address used at checkout. The carrier and service level may vary and are identified in checkout, the shipping confirmation, or the tracking page when available. Tracking can take time to update after a label is created. Contact support@triptrike.com with the order number if tracking does not update or the shipment appears delayed.

Customs, duties, and taxes

Orders shipped from Vietnam to another country are cross-border shipments. The recipient may be responsible for import duties, taxes, brokerage charges, customs fees, or other local assessments unless Shopify checkout expressly states that they are included. These charges are not shipping fees collected by TripTrike, and TripTrike does not control customs processing or government assessments.

Address changes

Review the delivery address before submitting the order. Contact us as soon as possible if a correction is needed. We cannot guarantee an address can be changed after processing begins. We will review documented carrier charges caused by an incorrect address, refusal, failed delivery attempt, or unclaimed package under the applicable Return and Refund Policy and law.

Split shipments and delivery issues

An order may arrive in more than one package. If tracking says delivered but the package cannot be found, check the delivery area, household members, building staff, and the carrier before contacting TripTrike. Then email us promptly with the order number and tracking information.

For an item that arrives damaged, incorrect, or incomplete, keep the item and packaging and contact us promptly with clear photos. Approved resolutions follow our Return and Refund Policy. The business address below is not an authorized return address unless support provides written return instructions.

Contact

Email: support@triptrike.com
Legal operator: Apex Meridian Group LLC
Business address: 555 Capitol Mall, Suite 220, Sacramento, CA 95814, United States
Contact form: https://triptrike.com/pages/contact

This business address is provided for company contact and is not automatically an authorized return address. Contact support before sending any return.