Contact

We're here to help

Use the form below for product questions, order support, shipping issues, return requests, or customer-account help.

For faster support

  • Order question: include the order number and the email used at checkout.
  • Damaged or incorrect item: include clear photos of the item, packaging, and shipping label when available.
  • Account sign-in issue: include a screenshot of the error, but never include a password or one-time code.

Response time

Email support is monitored on business days. We aim to respond within 1–2 business days.

Email

support@triptrike.com

Legal operator

Apex Meridian Group LLC

Business address

555 Capitol Mall, Suite 220, Sacramento, CA 95814, United States

This is our business contact address. Please contact support before mailing a return.

Helpful information

Shipping Policy · Return and Refund Policy · Privacy Policy · Terms of Service

Security note: Do not send full card numbers, passwords, or one-time authentication codes. Checkout is processed securely by Shopify and the selected payment provider.