Terms of Service

Terms of Service

These terms govern your use of triptrike.com (the “Site”) and any purchase you make from TripTrike (“we”, “us”). By placing an order you agree to them. Please read them before you buy.

1. Who we are

TripTrike is operated by Jouelanity
1500 N Grant St, Ste N, Denver, CO 80203, United States
Email: support@triptrike.com

2. Eligibility

You must be at least 18 years old, or have the consent of a parent or guardian, to place an order. You must provide a complete and accurate delivery address and a valid payment method.

3. Products, descriptions and photography

We describe every item as accurately as we can, using the specifications provided by its maker, including materials, dimensions, capacity and power where relevant. Screens render colour differently, and small variation between production batches is not a fault. If a specification you rely on is missing, ask us before you order.

4. Brands and intellectual property

We do not knowingly sell counterfeit goods, replicas, or items that copy another company's trademarks or characters. If you believe a listing infringes your intellectual property, email us and we will remove it while we investigate.

5. Prices and payment

All prices are in US dollars and already include any sales tax we are required to collect, so no tax is added at checkout. Prices can change at any time, but a change never affects an order already placed. Payment is taken when the order is placed. We accept the cards and wallets shown at checkout; card data is handled by our payment processor and never stored on our servers.

6. Order acceptance

Your order is an offer to buy. A confirmation email acknowledges receipt; the contract is formed when we dispatch the item. We may decline or cancel an order — with a full refund — if the item is out of stock, if a price or description was clearly wrong, or if we suspect fraud.

7. Shipping

Delivery estimates are estimates, not guarantees. Risk of loss passes to you on delivery. See the Shipping Policy.

8. Returns

Our return terms are set out in Returns & Refunds and form part of these terms.

9. Warranty and liability

Items carry a 90-day limited warranty against manufacturing faults, as set out on the Warranty page. Consumables, damage from use outside an item's stated rating, impact damage and ordinary wear are not covered. To the extent permitted by law, our total liability for any claim is limited to the amount you paid for the item concerned. Nothing here limits liability that cannot lawfully be limited.

10. Accounts

You are responsible for keeping your account password confidential and for activity under your account. Tell us immediately if you suspect unauthorised use.

11. Acceptable use

You may not use the Site to break the law, to scrape or copy our content or photography for commercial use, to introduce malicious code, or to interfere with the Site's operation.

12. Privacy

How we handle personal data is set out in our Privacy Policy.

13. Governing law and disputes

These terms are governed by the laws of the State of California, United States. Any dispute will be brought in the state or federal courts located in Los Angeles County, California. Before starting a claim, please email us — nearly everything is resolved in one message.

14. Changes

We may update these terms; the version in force when you place your order is the version that applies to that order.