FAQ
Frequently asked questions
Ordering & payment
What payment methods do you accept?
All major credit and debit cards, plus Shop Pay, Apple Pay and Google Pay. The full list is shown at checkout. Card details are handled by our payment processor over an encrypted connection and are never stored by us.
Is checkout secure?
Yes. The whole site runs on HTTPS and payment is processed by Shopify Payments, which is PCI-DSS Level 1 certified.
Do you charge sales tax?
Sales tax is calculated at checkout, before you pay, for the states where we're required to collect it.
Can I change or cancel my order?
Email support@triptrike.com within 12 hours. If the parcel hasn't been dispatched we'll change or cancel it and refund in full.
Shipping
How long will my order take?
1–2 business days to pack, then 7–12 business days for Standard or 3–6 for Expedited. Those are end-to-end times, not warehouse-to-door times.
Why does it take longer than a US warehouse?
Because it's honest: our manufacturing partners pack and dispatch the orders, so many parcels start their journey outside the US. We'd rather quote 7–12 days and hit it than promise 2 days and miss.
Do you ship outside the United States?
Not at the moment. US addresses only, including Alaska, Hawaii and APO/FPO/DPO.
Will I pay customs or import duty?
No. Any duty is paid by us before the parcel enters the US. You never receive a bill from the carrier.
My tracking hasn't updated.
The first scan can take 24–72 hours. If nothing moves for 10 business days, email us and we'll open a trace.
Is shipping free?
Standard shipping is free on orders over $79, otherwise $6.95. Expedited is $16.95.
Returns
What's your return window?
30 days from delivery, for unworn items in original packaging. Email us for a Return Authorisation number before sending anything back.
Who pays return shipping?
We do if the item is faulty, damaged or wrong. You do for change-of-mind returns.
Can I return earrings?
Only if the sealed hygiene packaging is unopened — unless the item is faulty, in which case you're covered either way.
How fast is my refund?
Within 3 business days of the parcel reaching us. Your bank usually posts it within a further 3–10 days.
Products
Is the gold real?
Our gold-tone jewelry is 18K gold-plated over stainless steel or brass, not solid gold, and every product page says so. Plating gives the look and the colour at a fraction of the price; it is not an investment metal.
Are the stones diamonds?
No. We use cubic zirconia, crystal, moissanite and coloured synthetic stones, and we always name them. We never call a simulated stone a diamond.
Will the jewelry turn my skin green?
Stainless steel pieces won't. Plated brass can, over time, on some skin — keep it away from perfume, lotion, chlorine and showers and it will last far longer. See Care Guide.
Are the watches waterproof?
Most are rated 3 ATM (30 m), which means splashes and rain — not swimming, showering or diving. The exact rating is on each product page.
Do watches come with a battery?
Yes, fitted and running, with a spare protective film on the glass. Battery life is typically 12–18 months; replacement is not covered by warranty.
Do you sell replicas or branded goods?
No. Everything is sold unbranded or under our own name. We don't stock copies of other brands' designs, and we don't apply anyone else's logo.
What ring size should I order?
US sizes throughout. Measure with the method on the Size Guide.
Contact
How do I reach a human?
Email support@triptrike.com or use the contact form. We reply within one business day, Monday–Friday, 9:00–17:00 Pacific Time.