Returns & Refunds

Returns & Refunds

We want you to be happy with what you ordered. If an item isn't right, you have 30 days from the delivery date to request a return.

What we accept back

• Items that are unused and undamaged.
• Items returned with all original packaging, tags, protective films, accessories and manuals, plus any free gift included in the order.

What we cannot accept back

• Items that have been altered or personalised at your request.
• Items showing signs of use or wear, or with makeup, perfume or skin-care residue.
• Items returned more than 30 days after delivery.

Personal-care and intimate items

For hygiene reasons, these can only be returned for a change of mind if they are unopened and still sealed, or for clothing, unworn with tags attached and any hygiene liner in place:

• Cosmetics, skin care, hair care, nail products and fragrance.
• Toothpaste, tooth powder and other oral-care products; soap and deodorant.
• Underwear, bras, shapewear, swimwear and socks.
• Under-eye patches, sheet masks and other single-use skin products.

None of this affects your rights if an item arrives faulty, damaged or not as described.

How to start a return

1. Email support@triptrike.com with your order number, the item(s) you want to return and the reason. If the item arrived damaged or is not what you ordered, attach a photo.
2. We reply within 1 business day with a Return Authorisation (RA) number and the correct return address. Please don't send anything back before you have that number — unauthorised parcels cannot be matched to an order and cannot be refunded.
3. Pack the item securely, write the RA number on the outside of the parcel, and send it with a tracked service.

Who pays return shipping

• We pay when the item is faulty, damaged in transit, or not the item you ordered — we email you a prepaid label.
• You pay for change-of-mind, wrong-size and “didn't suit me” returns. Use a tracked service: we can't refund a parcel that never reaches us.
• Original shipping charges are refunded only when the return is our fault.

Refunds

We inspect returns on arrival and process the refund within 3 business days of receiving the parcel. Refunds go back to the original payment method. Your bank or card issuer usually posts the money within a further 3–10 business days, which is outside our control.

If a return is rejected because it doesn't meet the conditions above, we contact you first and send the item back to you at no charge.

Exchanges

We don't process direct swaps. Return the original item for a refund and place a new order for the one you want — it's faster, and it stops the replacement selling out while your parcel is in transit.

Damaged, faulty or missing items

Tell us within 7 days of delivery and include photos of the item and the outer packaging. We send a replacement or a full refund, including shipping, at no cost to you.

Order cancellation

Email us within 12 hours of ordering and we'll cancel and refund in full if the parcel hasn't been dispatched. Once a tracking number has been issued, the order has to run as a return.

Warranty

Everything we sell carries a 90-day limited warranty against manufacturing faults. See Warranty for what is and isn't covered.

Contact

TripTrike — Returns
Jouelanity
1500 N Grant St, Ste N
Denver, CO 80203, United States
Email: support@triptrike.com
Support hours: Monday–Friday, 9:00–17:00 Pacific Time

Please email for the return address before sending anything back — returns are received at the facility that shipped your order, which is not always the address above.