Warranty

90-Day Limited Warranty

Everything we sell is covered by this limited warranty against manufacturing faults for 90 days from delivery. This warranty is in addition to your legal rights, and it doesn't replace them.

What is covered

• Electrical and electronic items that stop working under normal use — power banks, lamps, rice cookers, hair dryers, monitors, cameras, printers and similar.
• Mechanical faults — broken hinges, zips, clasps, buckles and fittings; seams or stitching coming apart.
• Parts missing from the box when it arrived.

What is not covered

• Consumables — batteries in remotes and cameras, bulbs, filters, and products that are used up, such as cosmetics, soap and toothpaste (these are covered if they arrive damaged or faulty).
• Impact and accident damage — drops, crushing, cracked screens and glass.
• Normal wear — scratches, fading and gradual wear after regular use.
• Misuse — using an item outside its stated rating (voltage, water resistance, load) or contrary to its instructions.
• Work done elsewhere — repair or modification by a third party voids cover on the affected part.
• Items bought from anyone other than triptrike.com.

How to make a claim

1. Email support@triptrike.com with your order number, a description of the fault, and clear photos or a short video showing it.
2. We respond within 1 business day. Most claims are settled from the photos alone.
3. If we need the item back, we send a prepaid return label — warranty returns never cost you shipping.
4. We repair, replace, or refund. Where an item is no longer in stock and can't be repaired, we refund in full.

Arrived faulty or damaged?

That isn't a warranty claim, it's a replacement. Tell us within 7 days of delivery with photos and we'll send a new one or refund you in full, including shipping — see Returns & Refunds.

TripTrike · Jouelanity, 1500 N Grant St, Ste N, Denver, CO 80203, United States · support@triptrike.com