Warranty
Warranty
Everything we sell is covered against manufacturing faults. This warranty is in addition to your legal rights, and it doesn't replace them.
Cover at a glance
| Category | Period | Covers |
|---|---|---|
| Watches | 12 months from delivery | Movement failure, hands detaching, crown or pusher failure, crystal separating, clasp and lug faults |
| Jewelry | 90 days from delivery | Plating failure under normal wear, clasp and jump-ring failure, stones coming loose from their settings |
| Bags, belts, wallets | 90 days from delivery | Stitching coming apart, hardware failure, zip and buckle faults |
| Sunglasses | 90 days from delivery | Hinge failure, lens delamination, frame defects |
What is not covered
- Batteries. A quartz battery lasts 12–18 months and is a consumable.
- Water damage beyond the item's stated rating, and any water ingress after the case back has been opened by someone other than a professional watchmaker.
- Impact and accident damage — drops, crushing, scratched crystals and glass, bent frames.
- Normal wear — scratches on cases and bracelets, stretched leather, fading of a strap, gradual thinning of plating after months of daily wear.
- Chemical damage — tarnish or plating loss caused by perfume, hairspray, sunscreen, chlorine, salt water, cleaning products or ultrasonic cleaners.
- Work done elsewhere — resizing, engraving, re-plating or repair by a third party voids cover on the affected part.
- Items bought from anyone other than triptrike.com.
How to make a claim
- Email support@triptrike.com with your order number, a description of the fault, and clear photos or a short video showing it.
- We respond within 1 business day. Most claims are settled from the photos alone.
- If we need the item back, we send a prepaid return label — warranty returns never cost you shipping.
- We repair, replace, or refund. Where a piece is no longer in stock and can't be repaired, we refund in full.
Arrived faulty or damaged?
That isn't a warranty claim, it's a replacement. Tell us within 7 days of delivery with photos and we'll send a new one or refund you in full, including shipping — see Returns & Refunds.
Keeping cover valid
Follow the Care Guide. Almost every declined claim we see traces back to perfume, chlorine or a shower with a 3 ATM watch.
TripTrike · 6650 Hayvenhurst Ave, Apt 212, Lake Balboa, CA 91406, United States · support@triptrike.com
Still stuck? Email support@triptrike.com with your order number.
We reply within one business day, Monday–Friday, 9:00–17:00 Pacific Time.