Privacy policy

Last updated: August 4, 2026

This Privacy Policy explains how TripTrike collects, uses, shares, and protects personal information when you visit triptrike.com, place an order, create or use a customer account, contact us, or otherwise use our services.

Information we collect

Depending on how you interact with TripTrike, we may collect:

Contact information such as name, email address, phone number, billing address, and shipping address.
Order and transaction information such as products purchased, payment status, shipping method, tracking details, returns, and refunds.
Account information and authentication events associated with Shopify customer accounts.
Device and usage information such as IP address, browser, device type, pages viewed, interactions, cookies, and similar technologies.
Communications and support information that you submit through email, forms, reviews, or customer-service requests.

Payment information is processed by Shopify and the payment provider selected at checkout. TripTrike does not receive or display your complete card number.

How we use information

We use personal information to provide and improve the store, process and deliver orders, communicate order updates, provide customer support, manage returns and refunds, prevent fraud and abuse, maintain security, personalize the shopping experience, measure store performance, send marketing where permitted, and comply with legal obligations.

How we collect information

We collect information directly from you, automatically through the store and cookies, and from service providers such as Shopify, payment providers, shipping carriers, fulfillment partners, analytics providers, advertising partners, and fraud-prevention services.

How we share information

We may share information with Shopify and vendors that help operate the store, process payments, fulfill and deliver orders, provide support, host data, measure performance, prevent fraud, and deliver advertising where allowed. We may also disclose information when required by law, to protect rights or safety, or as part of a legitimate business transaction. We do not sell personal information for money.

Cookies, analytics, and advertising

TripTrike and its providers may use cookies and similar technologies to keep the store working, remember preferences, understand traffic, measure campaigns, prevent fraud, and personalize content or advertising. Available choices depend on your location, browser settings, and the store's consent controls.

Where applicable, you may submit an opt-out request through our data-sharing opt-out page.

Retention and security

We retain personal information for as long as reasonably necessary to provide services, maintain business and tax records, resolve disputes, prevent fraud, and meet legal obligations. We use reasonable safeguards, but no electronic transmission or storage method is completely secure.

Children

The store is not intended for children who are below the age at which they can lawfully provide consent in their location. We do not knowingly collect personal information from children for whom parental consent is required.

Your rights and choices

Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, or objection regarding personal information. You may also have the right to opt out of certain targeted advertising, sharing, or marketing communications. We may need to verify your identity before completing a request.

To make a privacy request, email support@triptrike.com with the subject “Privacy request.” You may unsubscribe from marketing email using the link in the message.

International transfers

TripTrike and its service providers may process information in countries other than your own. Where required, appropriate contractual or legal safeguards are used for international transfers.

Changes to this policy

We may update this Privacy Policy to reflect changes in our services, providers, legal requirements, or business practices. The revised date will be posted at the top of this page.