Track Your Order
Track your order
Every order gets a tracking number by email the moment its shipping label is created.
Three ways to track
- Your shipping confirmation email. It contains a direct tracking link — the quickest route. Check your spam folder if you can't find it.
- Your account. If you created one at checkout, sign in and open the order.
- Ask us. Email support@triptrike.com with your order number and we'll send the current status, usually the same business day.
What the stages mean
| Status | What's happening |
|---|---|
| Order confirmed | Payment taken. Packing begins — 1–2 business days. |
| Label created / Pre-shipment | The tracking number exists but the carrier hasn't scanned the parcel yet. Normal for 24–72 hours. |
| In transit | Moving. Long gaps between scans on a linehaul leg are normal and don't mean anything is wrong. |
| Out for delivery | On the van. Arriving today. |
| Delivered | Left at your address. If you can't find it, check with neighbours and your building's mail room first, then email us. |
Common questions
My tracking number doesn't work yet. Give it 24–72 hours. Carriers activate numbers at the first physical scan, not when the label is printed.
Tracking hasn't moved in over a week. If there's been no scan for 10 business days, email us with your order number. We open a carrier trace and, if the parcel is confirmed lost, you choose a replacement or a full refund.
I got two tracking numbers. Orders with several items sometimes ship in more than one parcel, at no extra cost. Each parcel tracks separately.
It says delivered but nothing arrived. Wait 24 hours — carriers occasionally scan early — then email us. We'll file a claim with the carrier and sort it out.
Delivery timeframes
Standard: 7–12 business days after dispatch. Expedited: 3–6 business days. Full detail on the Shipping Policy page.
TripTrike · support@triptrike.com · Monday–Friday, 9:00–17:00 Pacific Time