Shipping Policy
Shipping Policy
TripTrike ships to addresses in the United States, including Alaska, Hawaii and APO/FPO/DPO military addresses. We don't currently ship outside the US.
Rates and delivery times
| Service | Delivery time | Cost |
|---|---|---|
| Standard Shipping | 7–12 business days | $6.95 — free on orders over $79 |
| Expedited Shipping | 3–6 business days | $16.95 |
Delivery times are counted in business days after dispatch and exclude weekends and US public holidays.
Order processing
Orders are checked, packed and dispatched within 1–2 business days. Orders placed after 14:00 Pacific Time, or on a weekend or holiday, begin processing the next business day. During major sale events processing can take one extra day; if that happens, we email you.
Where your order ships from
TripTrike is a US business based in California. Our catalogue is produced by manufacturing partners in Asia, and orders are packed and dispatched from those partners' fulfilment facilities — which means a parcel may be handed to the carrier outside the United States. We say this openly because it affects delivery time: the timeframes above are the real end-to-end times, not warehouse-to-door times.
No customs charge, import duty or brokerage fee is ever payable by you. Any duty owed is paid by us before the parcel enters the US.
Tracking
You get a tracking number by email as soon as the label is created. Tracking can take 24–72 hours to show its first scan — that gap is normal and doesn't mean the parcel is lost. Track any order on the Track Order page.
Split shipments
Orders with several items sometimes arrive in more than one parcel, at no extra cost to you. Each parcel gets its own tracking number.
Wrong or incomplete addresses
Please check your address at checkout. If a parcel comes back to us because the address was wrong or incomplete, we re-ship once you confirm the correct address and pay the second shipping charge, or we refund the item cost minus the original shipping.
Lost or delayed parcels
If tracking hasn't moved for 10 business days, email support@triptrike.com with your order number. We open a carrier trace and, if the parcel is confirmed lost, send a replacement or a full refund — your choice.
Sales tax
Sales tax is calculated at checkout and shown before you pay, for states where we're required to collect it.
Contact
TripTrike
6650 Hayvenhurst Ave, Apt 212
Lake Balboa, CA 91406, United States
Email: support@triptrike.com
Support hours: Monday–Friday, 9:00–17:00 Pacific Time