Thông tin liên hệ

Contact Information

Last updated: August 4, 2026

Store

Trading name: TripTrike
Website: https://triptrike.com

Customer support

Email: contas.nguyen@gmail.com
Contact form: https://triptrike.com/pages/contact

Email support is monitored on business days. We aim to reply within 1–2 business days. TripTrike does not currently offer telephone customer support.

Order questions

Include the order number and the email address used at checkout. For a damaged, defective, or incorrect item, include clear photos of the product, packaging, and shipping label when available.

Customer account help

Customer accounts use secure email-based authentication. If sign-in returns to the starting page, confirm that the same email address is being used and that the latest sign-in link is opened in the same browser. If the problem continues, contact support and include a screenshot without passwords or payment details.

Returns

Review the Return and Refund Policy and contact us before sending a product. We will provide the correct return authorization and destination for an eligible return.

Shipping questions

Current destinations, costs, processing information, and tracking guidance are in the Shipping Policy. Shipping options displayed at checkout are the current options for the delivery address.

Payment security

Checkout is hosted and processed by Shopify and the selected payment provider. Do not send full card numbers, passwords, or one-time authentication codes by email or through the contact form.

Legal or privacy requests

Send legal, privacy, or data-rights requests to contas.nguyen@gmail.com with a clear subject line. Additional terms are available in our Privacy Policy, Terms of Service, and Legal Notice.