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Shipping Policy

Last updated: August 4, 2026

This Shipping Policy applies to orders placed on triptrike.com.

Where we ship

We accept orders only when Shopify checkout displays an available shipping option for the delivery address. Availability depends on the store's active markets and shipping zones. Orders are currently fulfilled from our configured fulfillment location in Vietnam.

Processing time

Orders are typically prepared within 1–2 business days, excluding weekends and public holidays. Processing may take longer during high-volume periods or when an order requires verification. Processing time is separate from carrier transit time.

Shipping options and cost

The available shipping service, delivery destination, charge, and currency are shown at checkout before payment. The checkout total is the current and controlling shipping quote. TripTrike does not promise free or express U.S. shipping unless that option is specifically displayed at checkout for the order.

Delivery estimates

Any delivery estimate shown at checkout, in an order confirmation, or by a carrier is an estimate rather than a guarantee. Customs review, weather, carrier disruption, address issues, and other events outside TripTrike's control can affect delivery.

Tracking

When tracking is available, it is sent to the email address used for the order. Tracking may take time to update after a shipping label is created. If tracking stops updating or an order appears delayed, contact us with the order number.

Address changes

Review the shipping address before placing an order. Contact us as soon as possible if a correction is needed. We cannot guarantee an address can be changed after processing begins, and we are not responsible for delivery problems caused by an address entered incorrectly by the customer.

Customs, duties, and taxes

For cross-border orders, the recipient may be responsible for import duties, taxes, brokerage charges, or other local fees unless Shopify checkout states that they are included. TripTrike does not control customs processing or these charges.

Split shipments and delivery issues

An order may arrive in more than one package. If a package is marked delivered but cannot be found, first check the delivery area and contact the carrier. Then contact TripTrike promptly so we can review the available tracking information. For a damaged or incorrect item, keep the packaging and contact us with clear photos; approved resolutions are handled under our Return and Refund Policy.

Contact

Email: contas.nguyen@gmail.com
Contact page: https://triptrike.com/pages/contact