Chính sách hoàn tiền
Last updated: August 4, 2026
This policy applies to purchases made through triptrike.com. Please review the summary and full conditions below before ordering.
Quick summary
- Return request window: 30 calendar days after confirmed delivery.
- Return method: By mail only, after receiving return authorization from TripTrike.
- Restocking fee: No restocking fee.
- Defective, damaged, or incorrect item: TripTrike covers the approved return shipping cost.
- Change-of-mind return: The customer is responsible for return shipping.
- Refund destination: The original payment method.
Return window
You may request a return within 30 calendar days after the carrier confirms delivery. Requests received after this window may be declined unless applicable law requires otherwise.
Eligibility
To qualify for a change-of-mind return, the item must be unused, in the condition received, and returned with all accessories, manuals, and original packaging. You must provide an order number or other proof of purchase.
For hygiene and safety reasons, opened or used personal-care products are not returnable unless they arrived damaged, defective, or different from the item ordered. Gift cards, customized items, and products clearly marked final sale or non-returnable are also excluded.
How to request a return
- Email contas.nguyen@gmail.com with your order number, the item you want to return, the reason, and clear photos when the item is damaged, defective, or incorrect.
- Wait for written approval and the correct return address and instructions.
- Pack the approved item securely and use a trackable shipping service. Keep the tracking receipt until the return is completed.
Do not send a product to the address on the original shipping label or to any address not supplied in our return authorization. Unauthorized returns may be refused.
Return shipping costs
If the item arrived damaged, defective, or incorrect, TripTrike will provide or reimburse an approved return shipping method when a return is required. For change-of-mind, preference, or ordering-error returns, the customer pays the return shipping cost. We do not charge a restocking fee.
Original shipping charges are non-refundable for change-of-mind returns. If TripTrike sent an incorrect item or the item was confirmed damaged or defective on arrival, approved original shipping charges will also be refunded.
Damaged, defective, incorrect, or missing items
Inspect the package promptly after delivery. Contact us as soon as possible with your order number and photos of the item and packaging. We will review the claim and, when approved, offer an appropriate replacement, refund, or return instruction.
Order cancellations and address changes
Contact us as soon as possible after ordering. We will try to cancel or update an order before fulfillment begins, but cancellation or address changes are not guaranteed after processing or shipment. Once shipped, the return conditions in this policy apply.
Exchanges
We do not process direct exchanges. Request a return for the original item and, after approval, place a separate order for the replacement.
Refund process and timing
We will email you after the return is received and inspected. Approved refunds are issued to the original payment method within 10 business days. Your bank, card issuer, PayPal, or other payment provider may require additional processing time. If more than 15 business days have passed since our approval email, contact contas.nguyen@gmail.com.
European Union cooling-off rights
For qualifying orders delivered in the European Union, you may have a 14-day statutory right to cancel or return an order. Nothing in this policy limits rights that cannot be excluded under applicable consumer law.
Contact
Return questions: contas.nguyen@gmail.com
Contact page: https://triptrike.com/pages/contact