Care Guide

Care guide

Most jewelry doesn't wear out — it gets damaged by things people don't realise are harmful. A few habits will keep a plated piece looking new for years instead of months.

The one rule that matters

Last on, first off. Put jewelry on after perfume, hairspray, sunscreen and moisturiser, and take it off before you shower, swim, exercise or sleep. Nearly all plating loss comes from cosmetics and chlorine, not from wear.

Gold-plated jewelry

• Wipe with a soft dry cloth after wearing to remove skin oils and sweat.
• Never use silver dip, jewelry polish, toothpaste or an ultrasonic cleaner — all of them strip plating.
• If it needs more than a wipe, use lukewarm water with a drop of mild soap, rinse and dry immediately and completely.
• Store in the pouch it came in, away from other pieces. Metal against metal causes the scratches that make plating wear through.

Stainless steel

The most forgiving material we sell. It doesn't tarnish, doesn't react with most skin, and can be cleaned with warm soapy water and a soft brush. Dry it fully — trapped water leaves marks on a polished finish.

Stone-set pieces

Cubic zirconia, crystal and moissanite lose their sparkle to a film of soap and skin oil, not to damage. Clean with a soft toothbrush and warm soapy water, working behind the stone where the film builds up, then rinse and dry. Check prongs every few months by running a fingertip over them — if one catches, stop wearing the piece and email us.

Pearls and enamel

Wipe with a damp cloth only. Never soak. Pearls are porous and enamel chips against hard surfaces — store both separately from chains and rings.

Watches

• Water rating is not a promise. 3 ATM / 30 m means splashes and rain. It does not mean swimming, showering or diving. Hot water is worse than cold — steam gets past gaskets that cope fine with a rain shower.
• Never operate the crown or pushers while the watch is wet.
• Rinse the case and bracelet with fresh water after contact with sea water, sweat or chlorine, then dry.
• Leather straps hate water and sunlight. If a leather strap gets soaked, dry it away from heat and expect it to stiffen.
• Battery life is typically 12–18 months. Have it replaced by a watchmaker — a badly reseated case back is the most common cause of moisture damage.
• If a quartz watch stops keeping time but the second hand still moves in single steps, the battery is fine and the movement needs attention. Email us.

Sunglasses

Clean with the supplied microfibre cloth, never with a shirt or a paper towel — dust on dry fabric scratches coatings. Rinse off salt or sand under a tap first. Store in the case; leaving glasses on a car dashboard warps frames and delaminates polarised film.

Bags, belts and wallets

Wipe PU and leather with a barely damp cloth and dry immediately. Stuff bags with tissue when stored so the shape holds. Keep light-coloured bags away from raw denim — indigo transfer is permanent.

Silk and silk-feel scarves

Hand wash cold with a mild detergent, don't wring, roll in a towel to blot, and dry flat away from direct sun. Iron on the lowest setting through a cloth. Perfume stains silk permanently — spray first, then tie.

What the warranty covers

Manufacturing faults, not wear and not damage from the things above. Full detail on the Warranty page.